NAVA SOURCE

Powering Retailers Nationwide

Privacy Policy — NavaSource

NavaSource (“NavaSource,” “we,” “us,” or “our”) provides wholesale appliance products and related services through our website at navasource.com (the “Site”), by phone/text, and in person (collectively, the “Services”). This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using our Services, you agree to this Policy.

1) Information We Collect

We collect information directly from you, automatically, and from service partners.

A. You provide

  • Contact details (name, business name, email, phone).
  • Account details (username, password).
  • Orders & delivery info (items purchased, delivery/billing addresses; payment cards are processed by our payment processor and not stored by us).
  • Communications (emails, form submissions, calls/voicemails, SMS/MMS).
  • Preferences and marketing choices (email/SMS opt-ins).

B. Automatic collection

  • Device/usage data (IP, browser/device identifiers, pages viewed, links clicked, timestamps, approximate location via IP).
  • Cookies/pixels/SDKs for functionality, analytics, and (if enabled) ad measurement.

C. From third parties

  • Service providers (payments, delivery) for transaction and logistics updates.
  • Marketing/lead partners and public sources (business directories).
  • We do not obtain SMS consent from third parties. SMS consent is collected directly from you.

2) How We Use Personal Information

  • Provide and improve Services (fulfill orders, deliver products, process payments, support).
  • Communications (quotes, order/delivery alerts, account notices).
  • Marketing via email/ads and—only if you opt in—SMS.
  • Security/fraud prevention and compliance with legal obligations.
  • Analytics/performance to understand usage and improve the Site.

SMS program details (if you opt in):

  • You may receive marketing or transactional texts (see “SMS Terms & Conditions”).
  • Message frequency may vary.
  • Message and data rates may apply.
  • Reply STOP to opt out at any time; HELP for help.
  • Consent is not a condition of purchase.
  • SMS consent is not shared with third parties or affiliates.

3) Who We Share Information With

  • Service providers/contractors (hosting, email/SMS delivery, CRM, analytics, payments, shipping, support) under contracts requiring protection and limited use.
  • Business transfers (merger, acquisition, financing, asset sale).
  • Legal/safety (to comply with law, enforce terms, protect rights).
  • With your direction/consent (e.g., introductions you request).

We do not sell personal information. We also do not “share” personal information for cross-context behavioral advertising without your consent (e.g., via cookie preferences).
SMS consent is not shared with third parties or affiliates.

4) Cookies, Pixels, and Analytics

We use cookies and similar tech for essential functions, analytics, and (if enabled) ad measurement. Manage cookies in your browser and—if available—our cookie banner/“Cookie Settings.” Some features may not work without certain cookies. We currently do not respond to “Do Not Track” signals.

5) Your Choices & Rights

  • Email: Click “unsubscribe” in marketing emails.
  • SMS: Reply STOP to opt out; HELP for help.
  • Cookies: Adjust browser settings and/or our cookie tool.
  • Access/Deletion/Correction: Contact us (Section 11).
  • U.S. State privacy laws: Depending on your state, you may have rights to access, delete, correct, and limit certain uses. If we deny a request, you may appeal by replying “Privacy Appeal.”

6) Data Retention

We retain personal information as needed for the purposes above, legal/accounting requirements, dispute resolution, and enforcement—then delete or de-identify it.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method is 100% secure.

8) Children’s Privacy

Our Services are intended for business users and individuals 16+. We do not knowingly collect personal information from children under 16. If a child provided information, contact us to request deletion.

9) International Users

Your information may be processed in the U.S. and other countries with different data protection laws than your country of residence.

10) Third-Party Sites

We may link to third-party sites/services. Their privacy practices are their own; review their policies before sharing information.

11) Contact Us

NavaSource
Email: [email protected]
Phone: (706) 534-1818

For SMS help, reply HELP to any text or visit www.navasource.com.

12) Changes to This Policy

We may update this Policy from time to time. We will post updates at https://www.navasource.com/privacy-policy and change the effective date. Your continued use after an update means you accept the revised Policy.

13) SMS Terms & Conditions (NavaSource SMS Program)

You may opt in to receive SMS messages from NavaSource. By opting in, you agree to these SMS Terms & Conditions (kept here or at https://www.navasource.com/sms-terms).

Program name: NavaSource SMS
Message types you may receive:

  • Transactional/operational: appointment/delivery scheduling and reminders; order confirmations and updates; delivery notifications; account/security notices; service/repair updates.
  • Customer support: responses to your inquiries.
  • Marketing/promotional (only with explicit opt-in): product updates, inventory drops, limited-time offers, events, and promotions.

Key disclosures (carrier-required):

  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at www.navasource.com.
  • Consent is not a condition of purchase.
  • SMS consent is not shared with third parties or affiliates.

Opt-in methods:

  • Checking an SMS consent box on our forms and submitting your phone number;
  • Texting a keyword to a published short code/number (when available); or
  • Requesting SMS updates during a support interaction.

Opt-out / help:

Eligibility & carrier notices:

  • You must be the account holder or have permission for the mobile number used.
  • Delivery may be limited by your carrier or device. Messages may be delayed or undelivered. (Carriers are not liable for delayed or undelivered messages.)

Privacy & terms links:

Visit https://www.navasource.com/privacy-policy for Terms of Service.

Visit https://www.navasource.com/privacy-policy for the Privacy Policy.